Refund policy

Effective date: September 26, 2026

30-DAY RETURNS

We accept return requests made within 30 days after delivery. To be eligible, an item must be unused, unworn, unwashed, with its original tags and packaging, and accompanied by proof of purchase.

CENTRAL AFTER-SALES SERVICE AND RETURN AUTHORIZATION

All return and after-sales requests are handled centrally by TREVIC. Customers should contact stickleyscarbro0565@outlook.com or use our Contact page, include the order number and explain the request. Customers do not need to identify or contact a warehouse directly.

TREVIC works with multiple partner warehouses in different countries and regions. After reviewing the order and request, our after-sales team will coordinate the appropriate warehouse and provide one authorized return address and the required instructions. The assigned return warehouse is selected according to the product, fulfillment record, warehouse capacity and available return route, and may differ from the original shipping origin.

Items sent without prior authorization may not be accepted. Do not send returns to the package sender, our registered business address or any warehouse unless the TREVIC after-sales team provides that address in writing for that return.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order upon delivery. If an item is damaged, defective or incorrect, contact us within 7 days of delivery and include your order number and clear photographs. Our after-sales team will coordinate the responsible warehouse and carrier. If we confirm the issue, we will provide an appropriate replacement, return label or refund at no additional cost to you.

RETURN SHIPPING

For a change-of-mind return, the customer is responsible for return shipping and for ensuring the parcel reaches the authorized return destination. Original shipping charges are not refundable unless the item was damaged, defective or incorrect. We recommend using a tracked service. We are not responsible for parcels sent to an address that was not authorized for that return.

NON-RETURNABLE ITEMS

Gift cards, personalized items, items marked final sale, and items that have been used, worn, washed, altered or damaged after delivery cannot be returned. This does not limit any rights that cannot legally be excluded.

EXCHANGES

The fastest way to receive a different item is to return the original item and place a new order after the return is approved. If we can arrange a direct exchange, our after-sales team will explain the available option.

CANCELLATIONS

Contact us as soon as possible if you need to cancel or change an order. We can cancel an order only before fulfillment begins. Once dispatched, the order must follow the return process above.

REFUNDS

We will notify you after the assigned warehouse confirms receipt and inspection of the returned item. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the funds. If more than 15 business days have passed since approval, contact us.

EUROPEAN UNION COOLING-OFF PERIOD

If an order is shipped into the European Union, you may have a statutory right to cancel or return it within 14 days without giving a reason, subject to applicable exceptions. The item must be returned in the condition in which it was received. Mandatory consumer rights under local law remain unaffected.

TREVIC is operated by Wiota LLC, California, United States. Questions may be submitted at https://trevic.shop/pages/contact.