Shipping policy

Effective date: September 26, 2026

ORDER PROCESSING

Orders are normally prepared within 1–3 business days after payment verification. Business days are Monday through Friday, excluding public holidays. During launches, holidays or unusually high order volumes, processing may take longer. We will contact you if a material delay affects your order.

GLOBAL FULFILLMENT AND WAREHOUSE ALLOCATION

TREVIC works with multiple partner warehouses in the United States and other countries and regions. Our fulfillment and after-sales team centrally coordinates warehouse allocation. After an order is accepted, we assign the available warehouse and carrier according to the destination, current stock, product availability, carrier coverage and the fastest reasonable estimated route available at that time. Customers do not need to select or contact a warehouse directly.

The shipping origin may differ between products or orders, and a multi-item order may arrive in separate parcels. Warehouse allocation and delivery estimates are operational decisions and are not guarantees of a particular origin, carrier or delivery date. We do not reroute an order to avoid applicable customs, sanctions, import restrictions or other legal requirements.

DELIVERY ESTIMATES

Available destinations, shipping services, charges and the most current delivery estimate are shown at checkout before payment. Typical estimates after dispatch are 3–8 business days for domestic or regionally fulfilled orders and 7–20 business days for other international destinations.

These are estimates rather than guarantees. Customs, carrier disruptions, weather, peak seasons, stock transfers and remote-area delivery can cause delays.

TRACKING

When tracking is available, we send the tracking number to the email address used at checkout. Tracking can take up to 48 hours to show its first carrier scan. Separate parcels may have separate tracking numbers.

ADDRESSES

Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if an address needs correction. We cannot guarantee changes after fulfillment begins. Additional carrier charges caused by an incorrect or incomplete address may be deducted from any refund where permitted by law.

DUTIES AND TAXES

Taxes collected by TREVIC are displayed at checkout. For international deliveries, the recipient may be responsible for import duties, customs charges and local taxes unless checkout expressly states that they are included. TREVIC does not control charges assessed by local authorities.

LOST, DELAYED OR DAMAGED PARCELS

If tracking shows no movement for an extended period, or a parcel arrives damaged, contact us with the order number. Our after-sales team will coordinate the responsible warehouse and carrier and keep you informed. A parcel marked delivered should first be checked with household members, neighbors and the local carrier. This process does not limit mandatory consumer rights.

CENTRALLY COORDINATED RETURNS

All returns are handled centrally by the TREVIC after-sales team and must be authorized before shipment. Customers should contact TREVIC rather than a warehouse. After reviewing the order and return request, our team will assign the appropriate partner warehouse and provide one authorized return address and the required instructions. The assigned return warehouse may differ from the original shipping origin.

Do not send a return to the package sender, our registered business address or any warehouse unless our after-sales team provides that address in writing for that return.

TREVIC is operated by Wiota LLC. Contact us at https://trevic.shop/pages/contact or stickleyscarbro0565@outlook.com.